Lucky Scoop Mystery Bags & Gifts

Refund Policy

We want you to love your purchase! If you're not completely satisfied, you may request a return within 30 days of receiving your order.

Returns

To be eligible for a return, items must be:

• Unworn and unused

• In their original packaging

• Accompanied by proof of purchase

Once your return is approved, we'll provide return instructions. Refunds will be processed after the item is received and inspected. Returns sent without prior approval may not be accepted.

Damaged or Incorrect Items

Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us right away so we can make it right.

Non-Returnable Items

The following items cannot be returned:

• Curated Jewelry Scoops / Lucky Scoops

• Personalized or custom items

• Sale items

• Gift cards

Exchanges

If you'd like a different item, we recommend returning your eligible purchase and placing a new order.

Refunds

Once your return is received and inspected, we'll notify you of the approval status. Approved refunds will be issued to your original payment method within 10 business days. Processing times may vary depending on your bank or credit card provider.

If you have any questions about a return or refund, please contact us at admin@nouviv.com

Shipping Policy

Thank you for shopping with us! We're excited to send your curated jewelry treasures your way.

Shipping Locations

We currently ship to US & Canada only.

Shipping Rates

• Free shipping on orders over $100

• Shipping costs for smaller orders are $15.

• Express shipping options are available at checkout

Processing & Delivery

• Orders are processed within 1-5 business days

• Once shipped, tracking information will be emailed to you

Estimated delivery times:

• United States: 5-15 business days

• Canada: 7-15 business days

  
  

Please note that delivery times may vary due to customs, holidays, weather, or other unforeseen delays.

Order Tracking

A tracking number will be sent to your email once your order ships. Please allow 1-2 business days for tracking updates to appear.

Missing Packages

If your package has not arrived within 60 days of shipment, please contact us and we'll be happy to assist.

For any shipping questions, please contact us at admin@nouviv.com